Coinbase
United States
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Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.; Partner with Identity and Onboarding Product, Design,…
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Posted by Coinbase on their own hiring page, www.coinbase.com. OptiTalent shows it as published; the original is the reference.
View the original ad ↗Coinbase · Manila, Philippines
Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.; Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments…
Coinbase · Manila, Philippines
Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.; Use all available resources to ensure high standards are met and work is carried out in…
Coinbase · United States
Design and execute quantitative testing for AI and ML models before and after launch, including input data quality testing, variance and stability testing, and performance testing for agentic and LLM-based systems, producing documentation that holds up to independent model…
Coinbase · Manila, Philippines
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your…