About the role
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
At Charlie Health, the Client Experience team is responsible for delivering a connected system of tools for our therapists, group facilitators, and operational teams to deliver life-saving care, everyday. We are looking for a Staff Product Designer to own not just this system, but the seams between personas, products, and operations, to deliver a cohesive and coherent experience.
You will operate as a strategist, leading with vision, co-creating with partners across EPD and Clinical. As an experience architect, you will work to translate vision into a cohesive and scalable experience. As a discovery expert, you will develop a deep, sophisticated understanding of our users to deliver high-confidence, insight driven solutions. And you know what good looks like, from a craft, judgement, and operational perspective, and work to encode this into our systems.
The people who thrive here are relentlessly curious, energized by how fast the ground is moving, crave ownership and autonomy to operate with both a high level of craft and vision-first, and operate with a true growth mindset, hungry to take on bigger challenges.
Responsibilities
- Own the seams of experience across the full Provider domain, spanning therapists, group facilitators, and clinical operations, and connect them into one coherent experience
- Advocate for and evolve a Client Experience vision; drive alignment across engineering, product, clinical, and operations leadership, often without formal authority
- Lead the process end to end: agentic and hands-on discovery, problem definition, experience architecture, spec authorship, and building through to launch
- Build what you design. Carry work through our AI-native pipeline (prototyping, hardening, and component management) into working, production-quality experiences
- Exercise the judgment the pipeline can't: define the problems worth solving, set the bar for quality, and know when to build with AI and when to step off it
- Lead research to uncover needs, workflow realities, and product opportunities in a clinically regulated, operations-heavy environment
- Create leverage for the team via reusable patterns, skills, tools, and standards that other designers build on and that measurably raise team velocity and quality
- Refine problem statements for others; mentor designers and raise the craft and judgment bar across the team through radically candid feedback
- Navigate extreme constraints gracefully (ambitious timelines, operational stakeholders, incomplete information) and still produce vision-level work
- Contribute to our internal design practices, ways of working, and team culture as we continue to evolve what an AI-native design org looks like
Requirements
- 7+ years of Product Design experience for tech/software products, preferably in Health Tech, Telehealth, or complex operational/workflow domains
- A track record of owning large, ambiguous, multi-persona problem spaces, and connecting experiences across products and surfaces rather than within a single one
- You've envisioned and delivered 0→1 experiences, and you can show how your vision work shaped organizational decisions, not just screens
- You're a systems thinker with demonstrated experience architecture skills, designing the structure of an experience, not just its surfaces
- You're an AI-native builder, fluent working with AI tools across research, prototyping, and production
- You ship working prototypes or code as a primary design output. Tool fluency is our baseline; what we're hiring for is your judgment about when and how to use it
- Deep research fluency, qualitative and quantitative, with a clear point of view on how insight earns vision the right to lead
- A strong communicator and storyteller who drives decisions with evidence and creates alignment among skeptical or constrained stakeholders
- A bias for initiative and ownership; you fill in the blanks in ambiguity and are comfortable making calls with incomplete information
- Experience contributing to token-based design systems and mentoring designers; you raise the bar for others, not just yourself
- Curiosity, adaptability, drive, and a growth mindset. You're energized by a practice that is actively reinventing itself
- This role requires 4 days per week in our NYC office (Flatiron District)
Preferred Skills
- Experience designing for healthcare products, EHRs, or multi-sided platforms
- Front-end development skills (React, TypeScript) or meaningful experience collaborating closely with design technologists
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $190,000 and $250,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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