About the role
Senior Project Manager, Delivery Operations
Role summary
The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.
Mission
Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.
Core responsibilities
End-to-end delivery leadership (primary)
- Own full lifecycle delivery of initiatives
- Define delivery strategy, phasing, and sequencing across teams
- Ensure alignment between business goals, process design, and technical delivery
- Drive accountability across all workstreams
Program structuring and governance
- Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths
- Enforce ways of working across teams
- Manage interdependencies across multiple workstreams
Stakeholder and executive management
- Partner with senior stakeholders (Directors, VPs, Execs)
- Drive alignment on scope, priorities, and trade-offs
- Facilitate decision-making and resolve conflicts
Risk, issue, and dependency management
- Proactively identify and manage enterprise-level risks
- Anticipate cross-functional impacts and downstream dependencies
- Drive mitigation strategies and contingency planning
Business readiness and delivery alignment
- Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)
- Track readiness across people, process, and technology
Scope and boundaries
Owns
- End-to-end delivery of process engineering initiatives
- Program structure, governance, and execution model
- Cross-functional alignment and accountability
- Enterprise-level risk and dependency management
Does not own
- Process design authority (owned by Process Engineering)
- Requirements ownership (owned by Business Analysts)
- Technical architecture decisions (owned by Technology teams)
- Final operational sign-off (owned by business and process owners)
Success metrics
- Delivery of initiatives on time and within scope
- Achievement of defined business outcomes and readiness milestones
- Effective management of enterprise risks and dependencies
- Stakeholder and executive confidence in delivery
- Smooth coordination across Ops, Tech, and business teams
Experience and skills
- 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.
- Program and project leadership
- Strategic planning and sequencing
- Advanced stakeholder and executive management
- Risk, dependency, and governance management
- Cross-functional operating model understanding; ability to align business, process, and technology workstreams
- Strong decision facilitation and conflict resolution
Tools
Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).