About the role
About Us
Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
- Backed by a16z and Y Combinator, with $75M raised in Series A funding
- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
- Already serving more than 20% of the auto lending industry
- Processing millions of real customer calls and transactions every day
- Fully deployed in production with major financial institutions
- Actively expanding into new financial services segments
- Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
About the Role
We’re hiring Senior Product Managers to join Marshall. You will own one or more product areas end to end, working directly with engineering, design, implementation, customers, and company leadership. Scope will reflect the needs of each area: a large 0-to-1 platform or workflow may require a PM's full attention, while mature or closely related products may be owned together.
Your portfolio may evolve as products mature, customer adoption grows, and the PM team expands. In every case, you will own the customer problem, product direction, execution, launch, adoption, and measurable outcomes, not simply a feature backlog.
What You'll Own
- One or more major product areas within Marshall, with scope sized to their complexity, maturity, and customer needs.
- Existing products: expanding compliance, servicing, scorecards, and insights across calls and turning findings into operational action.
- Loan management system integrations: connecting lender systems through reusable integrations, canonical data models, and clear system-of-record boundaries.
- Workflow automation: launching opinionated 0-to-1 products on the LMS foundation as the platform and customer needs mature.
- End-to-end outcomes for your portfolio—from field discovery and strategy through specifications, launch, adoption, and measurable operational impact.
- Product decisions that strengthen shared platform capabilities rather than accumulating bespoke customer implementations.
- Active ownership of portfolio strategy, boundaries, sequencing, and product quality in partnership with the broader Marshall team.
What We're Looking For
- You've owned meaningful enterprise product areas end to end and can adjust your operating depth to the complexity of the problem.
- You've shipped 0-to-1 products from an ambiguous operational problem through production adoption.
- You go to the source. You'll travel, sit beside lender operators, and learn real workflows, exceptions, and workarounds.
- You define success through customer adoption and operational outcomes, not feature delivery alone.
- You can reason about integrations, data models, workflow state, permissions, migrations, auditability, and source-of-truth boundaries.
- You form a product opinion and know what to standardize, configure, or decline.
- You have instincts for regulated, high-consequence systems and safe failure behavior.
- You communicate clearly with frontline operators, lender executives, risk teams, and engineers.
Nice to Have
- Experience with loan servicing, collections, loan management systems, core banking, or adjacent financial operations.
- Experience building integration, data, workflow automation, system-of-record, compliance, or quality-management products.
- Background in contact-center analytics or AI-powered enterprise software.
Why This Role
Marshall already helps lenders manage compliance, servicing, scorecards, and insights across every call. We are extending that position into the integrations, operational record, and automated workflows lenders use to run servicing. You will own a meaningful part of that product surface and help define how the portfolio grows as new foundations and product areas emerge.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
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