About the role
What we’re all about
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Senior NOC Engineer - Romania
About the role
You will protect production service availability across the Wireless Logic estate. You will spot issues early, assess impact, diagnose across multiple domains, carry out approved recovery actions and escalate to the right teams or suppliers. You stay in control until service is restored and handed over.
What you will do
- Monitor alerts, dashboards and supplier notifications across networks, mobile connectivity platforms, infrastructure and applications
- Validate alerts, assess impact and priority, and raise incident records
- Diagnose issues using logs, traces, monitoring data and approved tools
- Run approved recovery runbooks within agreed limits
- Escalate to resolver teams, MNOs, carriers and suppliers with clear evidence
- Confirm recovery and complete structured shift handovers
- Help improve runbooks, alert tuning and automation
- Rotate as Shift Lead once qualified, owning prioritisation, major incident coordination and communication
What you will bring
- Strong experience in a NOC, infrastructure operations or 24x7 production support environment
- Solid network fundamentals: TCP/IP, routing, switching, DNS, firewalls, load balancing and VPNs
- Understanding of mobile and IoT connectivity: APNs, SIM sessions, roaming and RADIUS
- Hands-on monitoring experience with PRTG, Grafana or similar
- Working knowledge of VMware, Dell servers and storage
- Confident Linux and Windows Server troubleshooting
- Awareness of MySQL and SQL Server, plus core services such as AD, NTP and certificates
- Good ITSM discipline, including incident records, escalation and handover
- Experience in major incidents and supplier escalations
- Fluent English with clear written incident updates
Nice to have
- Mobile core or carrier experience
- Scripting in PowerShell, Bash or Python
- CCNA/CCNP, Fortinet, Microsoft, Linux, VMware, database or ITIL certifications
Who you are
- Calm and methodical under pressure
- Evidence-led and curious
- Dependable in a shift environment
- Collaborative across cultures and time zones
- Quick to ask for help when needed
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.