About the role
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Senior Manager, Program Management within Retail Instock Analytics, you will drive strategic initiatives that improve product availability, inventory efficiency, and business performance across Coupang Taiwan.
You will work closely with Retail, Supply Chain, Product, Operations, and Tech stakeholders to identify opportunities, solve complex business challenges, and drive data-driven decision making. This role combines business analytics, program leadership, and stakeholder management to deliver measurable business impact at scale.
What You Will Do
- Lead cross-functional programs to improve inventory availability and operational performance.
- Drive business decisions through analytics, forecasting, and performance insights.
- Partner with Retail, Supply Chain, Operations, Product, and Engineering teams to solve complex business problems.
- Develop and monitor key business metrics, reporting frameworks, and operational mechanisms.
- Translate business challenges into actionable recommendations and execution plans.
- Influence stakeholders across multiple functions and organizational levels.
- Drive scalable process improvements and operational excellence initiatives.
Basic Qualifications
- 8+ years of experience in Program Management, Business Analytics, Business Intelligence, Retail Analytics, Supply Chain Analytics, Consulting, Strategy, or related fields.
- Strong analytical and problem-solving skills with the ability to convert data into business insights.
- Advanced SQL skills and experience working with large datasets.
- Experience leading cross-functional initiatives and influencing stakeholders.
- Excellent communication and stakeholder management capabilities.
Preferred Qualifications
- Experience in Retail, E-commerce, Marketplace, Supply Chain, or Logistics environments.
- Experience in forecasting, inventory management, optimization, or operational analytics.
- Experience with Tableau, Power BI, Looker, or similar BI tools.
- Python or advanced analytics experience is a plus.
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/