About the role
About the Role
The Senior HR Operations Associate is the driving force behind a seamless, compliant, and exceptional employee experience at True. As the primary owner of day-to-day HR transactions, you will manage the end-to-end employee lifecycle—from the moment
a candidate accepts an offer to their eventual offboarding.
Key Responsibilities
Onboarding & Offboarding
- Offer Management: Generate, distribute, and track offer letters, ensuring all compensation, equity, and role details are accurate and compliant.
- Pre-Employment Processing: Initiate and monitor background checks, drug screens (if applicable), and right-to-work documentation (e.g., I-9 verification).
- Onboarding Coordination: Partner with IT and Hiring Managers to ensure new hires have a seamless Day One experience. Facilitate HR onboarding sessions and ensure all new hire documentation is completed.
- Offboarding Execution: Manage voluntary and involuntary termination processes, including processing offboarding documentation, coordinating final paychecks with Payroll, calculating severance (if applicable), and ensuring the smooth transition of company assets.
Employee Lifecycle & Documentation
- Lifecycle Transactions: Process all employment changes accurately and timely, including promotions, lateral transfers, manager changes, and compensation adjustments.
- Records Management: Maintain accurate and secure electronic employee files, ensuring all required employment documentation is filed correctly and complies with data privacy regulations.
- Auditing & Compliance: Conduct regular audits of employee data and physical/electronic records to ensure absolute accuracy. Maintain compliance with federal, state, and local employment laws.
Operational Support & Employee Experience
- Front-Line Support: Act as the primary point of contact for employee and manager inquiries regarding HR policies, lifecycle processes, and general employment questions.
- Process Improvement: Identify bottlenecks in day-to-day operations and recommend actionable improvements to streamline workflows and enhance the employee experience.
- Cross-Functional Collaboration: Partner closely with the HRIS/Tech team to escalate system errors, with Payroll to ensure data accuracy for processing, and with HR Business Partners on complex employee changes.
Qualifications
- Experience: 3–5 years of progressive experience in HR Operations, HR Administration, or a similar capacity.
- Accuracy & Detail: Exceptional attention to detail with a proven track record of maintaining high data integrity in fast-paced environments.
- HR Knowledge: Strong foundational understanding of core HR principles, employee lifecycle processes, and basic employment law compliance.
- System Proficiency: Experience operating as a user/administrator within enterprise HRIS platforms (e.g., Paylocity, Workday, ADP, BambooHR) for transactional processing.
- Communication: Strong written and verbal communication skills, with an emphasis on customer service, empathy, and confidentiality when dealing with sensitive employee information.
- Problem-Solving: Ability to navigate operational roadblocks independently and escalate highly complex issues to the appropriate centers of excellence.