About the role
About Poshmark
Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
About the role
We’re looking for a Host Operations Specialist to help our hosts run their day-to-day businesses smoothly and support the growth of Posh Live.
In this role, you’ll own day-to-day host support and coordinate technical issues from initial report through resolution. You’ll work closely with the Account Manager, Product, Engineering, and Customer Support to troubleshoot problems, keep hosts informed, and identify opportunities to improve the host experience.
As Posh Live grows, you’ll help build the processes and resources that allow us to support more hosts effectively.
What you’ll do
- Support hosts with everyday questions and issues. Help hosts navigate product features, show operations, and order-related questions. Resolve issues directly where possible and coordinate with the appropriate teams when additional support is needed.
- Own bug tracking and follow-up. Gather details, reproduce issues where possible, and document clear bug reports, including the impact on hosts’ businesses. Track progress with Product and Engineering and follow through until issues are resolved or a clear next step is established.
- Keep hosts informed. Provide timely updates, explain available workarounds, and close the loop when an issue is resolved.
- Identify recurring problems. Look for patterns across host feedback and support requests, and bring actionable recommendations to the team.
- Improve how we support hosts. Maintain troubleshooting guides, FAQs, and escalation processes to make support faster and more consistent.
- Partner with the Account Manager. Coordinate on host needs and escalations, bringing in account context when needed and ensuring clear ownership of next steps.
- Contribute to business improvements. Work closely with the Posh Live team to identify operational friction that affects hosts’ ability to run shows, fulfill orders, and grow their businesses.
What you’ll bring
- Experience in customer support, account operations, marketplace operations, or a similar role.
- Strong problem-solving skills and comfort troubleshooting product and operational issues.
- Strong organization and follow-through, with the ability to manage multiple open issues.
- Clear, empathetic communication with hosts and internal partners.
- Good judgment about urgency, business impact, and when to escalate.
- A proactive mindset and willingness to adapt as the business evolves.
- Familiarity with Poshmark; experience supporting or using Posh Shows is a plus.
What success looks like
- Hosts receive timely, clear, and helpful support.
- Issues are documented accurately, with clear ownership and consistent follow-up.
- Hosts and internal teams have visibility into open issues and next steps.
- Recurring problems lead to actionable recommendations and improvements.
- Support processes become more efficient as the host community grows.