About the role
What Do We Do?
Triple Whale is the AI operating system built for modern commmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it hurts your bottom line.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the only AI harness in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
The result: more than 65,000 brands like Kitsch, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
What You're Applying for
We're looking for a Senior Creative Operations & Production Manager to lead the systems, workflows and production processes behind Triple Whale's in-house creative team. You'll oversee the creative lifecycle from intake and briefing through final delivery, supporting Brand, Performance, Content and Product Marketing.
Partnering closely with the Creative Director and marketing leadership, you'll streamline operations, improve cross-functional collaboration and ensure high-quality creative work is delivered on time.
What You’ll Do
- Own end-to-end creative production across campaigns, video, web and brand initiatives, ensuring quality and timely delivery.
- Lead creative intake and briefing, establishing clear project requirements, timelines and expectations.
- Manage project priorities, team capacity and resources across multiple marketing functions.
- Partner with senior stakeholders to align priorities, navigate trade-offs and proactively resolve production challenges.
- Oversee creative reviews and quality assurance, consolidating feedback and maintaining high standards.
- Own and optimize Asana workflows, templates, reporting and project management processes.
- Leverage AI and automation to streamline workflows, reduce manual work and improve efficiency.
- Manage external freelancers and agency partners as needed.
What You’ll Bring
- 7+ years of experience in creative operations, integrated production or creative program management, including 5+ years in SaaS, technology or AI.
- Proven experience leading high-volume creative production across multiple marketing functions in a fast-paced environment.
- Advanced Asana expertise, including workflow automation, templates, portfolios and capacity planning.
- Hands-on experience implementing AI and automation tools to improve operational efficiency.
- Strong creative judgment across design, video and web, with exceptional attention to detail.
- Excellent project management, communication and stakeholder management skills, with the ability to influence senior leadership.
- A proactive, solutions-oriented mindset with a track record of improving processes and driving operational excellence.
- Bonus points for experience in performance marketing, ecommerce or martech, and familiarity with Figma, Frame.io or similar tools.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
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