About the role
Senior Carrier Account Representative Responsibilities
- Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
- Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
- Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
- Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.
- Maintain outstanding service performance.
- Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.
- Seek opportunities for new and existing customers to utilize committed capacity.
- Build strong internal relationships with the Business Development team.
- Utilize industry knowledge to resolve issues efficiently and independently.
Qualifications
- 2+ years in a Carrier Sales or Brokering role is required
- We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
- Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
- A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
- Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
- Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
- You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the heart of downtown Chicago, IL!
- Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.