About the role
Responsibilities
- Act as an on-site commander, responsible for handling emergency incidents
- Lead the recovery team in responding to and resolving IT emergency incidents
- Dispatch related teams for immediate action, managing the impact of incidents to minimize damages
- Troubleshoot issues across the entire technology stack, including hardware, application and network
- Participate in change control management meeting for various versions, reviewing production plans and emergency plans
- Collaborate with senior management to enhance IT emergency case management procedures
- Conduct post-incident reviews to identify root causes and prevent recurrence
Requirements
- Degree holder or above in Computer Science, Information Technology or related disciplines
- 10+ years of experience in application development / IT infrastructure is preferred (Candidates with less experience may be considered for the Business Technology Manager role)
- Experience with banking systems is highly preferred
- Solid experience to liaise with all relevant parties within the IT department
- Strong interpersonal, communication, presentation and problem-solving skills
- Self-motivated, open mindset, ownership mindset, excellent problem-solving and troubleshooting skills, accompanied by a strong "can-do" attitude
- Able to work independently and under pressure
- Good command in both spoken and written Chinese and English, with a preference for proficiency in Mandarin