About the role
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
Summary:
We are looking for a highly skilled Atlassian Consultant with strong expertise in Jira administration, automation, and AI-driven solutions to design, implement, and optimize enterprise Atlassian platforms. The role requires hands-on experience across Jira Software, Jira Service Management (JSM), and Confluence, combined with advanced automation, migration, and upgrade capabilities. The consultant will work closely with business and technical stakeholders, lead initiatives, and mentor teams while driving efficiency through automation and AI.
What you will do
- Administer and configure Jira Software, Jira Service Management (JSM), and Confluence at an enterprise scale.
- Design and maintain workflows, schemes, permissions, custom fields, dashboards, and reports aligned to business needs.
- Build and manage automation solutions using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhooks.
- Lead Atlassian platform implementations, upgrades, and migrations (Server/Data Center to Cloud, Cloud-to-Cloud).
- Assess migration readiness, perform data cleanup, manage app compatibility, and validate post-migration outcomes.
- Implement and support Atlassian Marketplace apps and third-party integrations.
- Leverage Atlassian AI capabilities (e.g., Atlassian Intelligence/Rovo) to improve productivity, search, and reporting.
- Provide technical leadership and mentoring to admins and consultants; establish governance and best practices.
- Act as a trusted consultant to stakeholders, translating requirements into scalable Atlassian solutions.
- Create and maintain technical documentation and standards in Confluence.
Qualifications and Skills
- 8+ years of hands-on experience with Atlassian tools (Jira, Confluence, Jira Service Management).
- Strong expertise in Jira administration, automation, and advanced configurations.
- Proven experience with Jira/Confluence upgrades and large-scale migrations.
- Hands-on experience with automation, scripting (Groovy), REST APIs, and integrations.
- Exposure to AI-driven features within Atlassian or automation-first delivery models.
- Experience with Atlassian Cloud and/or Data Center environments.
- Working knowledge of databases (PostgreSQL, MySQL, Oracle, MS SQL) is a plus.
- Solid understanding of Agile, DevOps, and ITSM frameworks.
- Strong communication, stakeholder management, and leadership skills.
Education and Certifications (Preferably)
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Automation, scripting, or cloud certifications are an added advantage.
Preferred Atlassian Certifications
- ACP-120 – Jira Administration for Cloud
- ACP-100 / ACP-610 – Jira Administration (Server/Data Center)
- ACP-420 – Managing Jira Service Projects
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What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.