About the role
Your Key Responsibilities
- Receive and assess complex and sensitive information regarding CVA clients to determine all potential avenues of advocacy, referral and/or escalation within CVAs legislative functions.
- Establish and maintain positive connections with regional care and service providers and government agencies such as the National Disability Insurance Agency (NDIA), Child Safety, Youth Justice and Queensland Health.
- Work effectively as a team member and support others in a multi-disciplinary team to ensure collaboration and engagement that will lead to the successful delivery of client services.
- Identify, review and update policies, procedures and reporting guidelines in consultation with the CVA management team to improve processes and enhance the quality of outcomes.
- Undertake data analysis and trend reporting and maintain accurate, confidential records of the management of advocacy matters.
- Educate local communities about the role and functions of the Office of the Public Guardian and participate in community engagement under the guidance of CVA management or broader executive team.
Qualifications and Conditions
- You must possess a C class drivers' licence as a mandatory requirement for this role.
- A mandatory condition of this role is a Working with Children Check clearance (Blue Card). If you do not already have one, OPG will guide you on how to apply.
Applications to remain current for 12 months.