Senior Account Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We’re seeking a Senior Account Manager to join our Sales team. The Senior Account Manager will report directly to the Assistant Director of Sales UK.

We’re Here For You - At Convene, you’ll receive:

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

What You’ll Do

• Consistently exceed revenue targets through strategic sales and account management efforts, aligning with broader commercial objectives.
• Cultivate relationships in managed accounts, aiming to elevate them to the Regional/Enterprise level or identify opportunities for MSAs across the global portfolio.
• Drive new revenue growth by capitalizing on opportunities in the experiential events market.
• Serve as a go-to expert on Convene product offerings, including meetings and technology solutions, and translate product features into functional client solutions.
• Maintain an engaging sales presence, both in person and virtually.
• Demonstrate thorough knowledge of competitors, articulating the Convene story and differentiation.
• Grow demand through strategic account development, expanding your network of contacts, and building long-term relationships.
• Maintain up-to-date knowledge of Convene products and locations, contributing to local and regional brand building.
• Understand the local, regional, and global business plan to ensure personal targets align with overall sales objectives.
• Share market intelligence and industry trends with the Senior Leadership team.
• Conduct and coordinate site inspections, virtual tours, client meetings, and quarterly business reviews for key accounts.
• Discover and build relationships with new decision-makers, while nurturing current and prospective clients and referral partners.
• Respond rapidly to client inquiries and maintain up-to-date account details for key accounts.
• Negotiate and close agreements, adhering to internal pricing guidelines while ensuring client specifications are met.
• Stay informed of competitive landscape and maintain relationships with industry counterparts.
• Attend trade shows, networking sessions, and events to prospect for new business.
• Exceed budgeted financial goals for both quarterly and annual targets.
• Cultivate relationships with allocated key accounts through consultative sales efforts to achieve and surpass commercial goals.
• Own and manage a portfolio of accounts based on location, volume, and spend.
• Target and secure new business to increase market share across the global portfolio of brands and products.
• Secure repeat business from allocated accounts, ensuring long-term client satisfaction and retention.

What We Look For

• 5+ years of experience in a commercial role within the UK meetings and events industry
• Proven track record in selling to London’s corporate and agency markets
• Knowledge of experiential events across business and consumer markets
• Exceptional networking abilities and relationship-building sales skills
• Capable of working independently while thriving in a team-oriented environment

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