About the role
Company Overview
Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for public and private partners. We’ve built our reputation on innovation and reliable service, and we’re known as the industry’s experts.
Position Overview
We are seeking an experienced Lead Technician to join our operations in the Oklahoma City, OK area. The Lead Technician supports the execution of every Digi installation project as the Project Lead’s right hand on site, stepping up to lead when the Project Lead is absent, and leading a small team of installers on small to medium jobs. Lead Technicians also handle quick-resolve service work that protects partner trust between projects. The work is hands-on, partner-facing, and central to how Digi delivers. This role reports to the Project Lead.
This individual must have at least 2-3 years of direct experience in the installation of Access Control, CCTV, and/or Burglar Alarms in a large-scale commercial setting, such as schools, hospitals, warehouses, etc. Work is primarily located in the OKC area, but Digi occasionally travels throughout the Oklahoma and Texas region.
Main Responsibilities
- Project Support & Leadership: Serve as right-hand support to the Project Lead on installation projects, stepping up to lead the site in the Project Lead’s absence. Lead a small team of installers on small to medium jobs, setting the pace and the standard for the work.
- Installation: Responsible for the professional installation of cabling, access control components, CCTV systems, and motion/intrusion/alarm systems. Lead by example by upholding the highest installation standards in the industry, delivering work that holds up, with rework tickets within 60 days of completion kept under 5% for the team.
- Service Work: Deliver quick-resolve service calls between projects, troubleshooting and resolving issues promptly to protect partner trust.
- Work Planning: Read and understand technical drawings, assigned project documentation, and work orders, including scope of work. Plan and complete work efficiently, keeping labor hours within 10% of budgeted hours.
- Safety, Hand Tools and Inventory: Safely operate various hand tools, work at heights on ladders and lifts, and maintain safety standards on-site and off, with a goal of zero recordable safety incidents. Keep accurate truck inventory.
- Documentation: Complete computer program entry and job documentation on the same day the work is done (95% or better), providing written support in compliance with regulations and clearly conveying information to the team.
- Communication: Respectfully communicate with coworkers and the Project Lead on daily progress, and document all necessary information.
- Customer Service: Represent Digi professionally in front of partners on every job and service call. Consistently communicate with the Project Lead and Project Manager to ensure complete partner satisfaction.
Benefits
- 30 hours PTO plus 2 week vacation accrual rate
- 3 week vacation accrual rate after first year of employment
- 9 company-wide paid holidays throughout the year
- 401k plan w/corporate matching structure offered
- Full health benefits-medical, dental and vision offered
- Included life insurance, additional voluntary life insurance offered
- Accident/critical illness insurance offered
- Full set of Hilti tools
- All hand tools and consumables paid for by company
- Ample paid training and voluntary professional development opportunities
- Company laptop, company phone, uniforms and gear
- Yearly stipend for steel-toed boots and work pants
- Company vehicles provided to Lead and Project Lead technicians
- Overtime pay
Physical Requirements
- Ability to lift/move equipment and tools weighing up to 50 lbs.
- Ability to work from ladders or man lifts at extended heights.
- Must be able to differentiate colors.
- Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
- Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.
Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.
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