About the role
Seasonal Custom Boot Fitter
At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
As a Seasonal Custom Boot Fitter at L9, you’ll be responsible for delivering top-tier, personalized ski and snowboard boot fitting services. You’ll work hands-on with customers to assess fit issues, perform custom modifications, and ensure every skier or rider leaves with boots that enhance comfort, control, and performance. This role requires both technical skill and a passion for helping people get the most out of their time on snow.
Holiday Availability: Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day).
What you get to do every day:
- Perform detailed boot fit assessments, including stance analysis, shell checks, and liner evaluation.
- Execute full custom boot work, including:
- Custom insoles, liners, and footbeds
- Shell stretching, punching, and grinding
- Foam injection or vacuum molding systems (e.g. Fischer, Head, Atomic, etc.)
- Diagnose and resolve customer fit issues with professionalism and clear communication.
- Provide honest, expert recommendations for new boots or modifications as needed.
- Maintain organized boot fitting workspace and tools.
- Stay current on product knowledge, boot technologies, and fitting techniques.
- Deliver an exceptional customer experience that aligns with L9’s service standards and mountain-town culture.
- Other duties as assigned by management team and Lead Shop Tech.
What you bring to the role:
- Prior experience in ski or snowboard boot fitting (minimum 2–3 years preferred).
- Advanced knowledge of custom boot systems and fitting tools.
- Familiarity with major boot brands and fit technologies (e.g. BOA, GripWalk, Liquid Fit, etc.).
- Strong mechanical aptitude and attention to detail.
- Excellent communication and customer service skills.
- A genuine passion for skiing, snowboarding, and mountain culture
- Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period.
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.