NeuraFlash, Part of Accenture
United States
Lead and own the technical solution design across Data 360 and Agentforce—including data streams, DLOs, DMOs, identity resolution, calculated insights, segments, real-time activation, and the agent topics, instructions, and actions that consume that data.; Design scalable and…
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View the original ad ↗NeuraFlash, Part of Accenture · Bengaluru, India +1
Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows.; Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.; Understand basic contact center…
NeuraFlash, Part of Accenture · Colombia
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service…
NeuraFlash, Part of Accenture · Alberta, Ontario, Canada
Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers; Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent…
NeuraFlash, Part of Accenture · Alberta, Ontario, Canada
Manage overall delivery of targeted Agentforce delivery projects, acting as product owner to oversee and shape the overall solution and project manager to manage day to day work and customer relationships. You will: