About the role
POSITION OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.
The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.
Responsibilities
- Work construction management software tools
- Process change orders
- Manage open orders
- Share any service or installation notes with customers
- Enter and schedule new orders
- Collect payments
- Create picture books
- Provide customers with order status and monitor any delays
- Handle warranty tickets by scheduling service and ordering parts
- Answer incoming calls or emails; timely & professionally
- Perform other duties as requested
Basic Qualifications
- High School Diploma or GED required
- Strong organizational skills and effective team player
- Ability to be detail-oriented and multi-task, work within specified timeframes
- Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
- Previous Customer Service work experience is required; previous work experience in our industry is preferred
- Proficient with Microsoft Office; Outlook, Excel and Word
WORK LOCATION
This position works in a showroom, an office or can be partially remote if agreed upon during hiring.
Additional details will be provided during the interview process.