About the role
About Comfrt
We are a mental wellness-focused apparel brand dedicated to creating products that provide comfort and ease anxiety. Our mission is to build an authentic community where our retail stores serve as a welcoming space for everyone to find their "comfort zone."
About the Role
As a Sales Associate, you are the primary connection between our brand and our community. You are responsible for delivering exceptional customer service, driving sales through product knowledge, and maintaining a high-standard store environment. We prioritize a people-first approach, treating every customer with empathy, kindness, and professional expertise. We are offering $16-$18/hr for this role based on experience.
Key Responsibilities
Customer Experience & Sales
- Brand Ambassador: Act as a representative of the brand, adhering to styling and service standards while sharing our mission with every guest.
- Relationship Building: Develop lasting customer relationships through personalized service, product expertise, and styling advice.
- Drive Results: Meet or exceed individual and team sales goals and KPIs (Key Performance Indicators) by providing tailored product recommendations.
- Active Selling: Maintain high energy on the floor, managing multiple customers simultaneously and adapting selling techniques to meet business needs.
Social Media & Engagement
- Digital Interaction: Assist in brand-led social media initiatives and in-store activations to engage our online and local communities.
- Short-Form Content: Participate in creating and sharing digital content (such as short-form videos) to showcase new products and brand stories.
Operations & Visual Standards
- Inventory Flow: Support daily operational tasks including receiving shipments, processing inventory, and managing product movement (must be able to lift up to 40 lbs).
- Replenishment: Ensure the sales floor is consistently stocked and organized to maintain brand visual standards.
- Transaction Processing: Efficiently handle all point-of-sale (POS) functions, including purchases, returns, exchanges, and online order pickups.
- Maintenance: Keep the sales floor and stockroom clean, safe, and organized according to company policy.
Teamwork & Professionalism
- Collaboration: Foster a positive, trust-based work environment by supporting teammates in all functional areas.
- Development: Participate in training programs and brand initiatives; be open to feedback to continuously improve performance.
- Professionalism: Maintain a calm and professional demeanor, especially during high-traffic periods.
Qualifications
- Previous experience in retail, customer service, or a fast-paced environment is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Physical ability to stand for long periods and handle inventory shipments.
Reasonable Accommodations & Diversity Statement
- Religious Accommodations: Comfrt provides reasonable accommodations for religious beliefs, observances, and practices, including requests for time off, in accordance with applicable laws.
- Physical Requirements: Essential physical requirements for this role are listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these essential functions, provided it does not cause undue hardship to the business.