About the role
Polène
Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polène story—join us in our Houston boutique in River Oaks and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
Be part of the next chapter of the Polène story as we prepare to open our Houston boutique in River Oaks in Spring 2027.
About the Role
Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Advisor, you will be an ambassador for Polène, delivering an exceptional and personalized shopping experience while sharing the story, craftsmanship, and creativity behind our collections.
You will contribute to the boutique’s commercial performance by building meaningful client relationships and ensuring every interaction reflects Polène’s commitment to excellence.
Key Responsibilities
Client Experience
- Welcome clients and provide attentive, personalized service throughout their boutique experience.
- Share Polène’s brand story, craftsmanship, and product knowledge with confidence.
- Understand client needs and provide thoughtful product recommendations.
- Build lasting client relationships and support clienteling and CRM initiatives.
- Deliver an elevated experience to both new and returning clients.
- Handle client questions and service requests with professionalism and care.
Business Development
- Contribute to daily, weekly, and monthly sales objectives.
- Identify opportunities to develop client relationships and encourage repeat visits.
- Represent Polène’s products and brand values with enthusiasm.
- Support CRM initiatives and maintain client information in accordance with boutique procedures.
- Stay informed about product launches, collections, and boutique activities.
Boutique Operations
- Maintain visual merchandising and presentation standards.
- Support stock replenishment and collaborate with the stock team.
- Assist with daily opening and closing procedures when required.
- Ensure boutique standards, procedures, and service expectations are consistently upheld.
- Contribute to a clean, organized, and welcoming boutique environment.
What We're Looking For
- Previous experience in luxury or premium retail, hospitality, or customer-facing roles preferred.
- Passion for luxury leather goods, craftsmanship, and exceptional customer service.
- Strong interpersonal and communication skills.
- A polished, professional, and client-oriented approach.
- Ability to work collaboratively in a fast-paced retail environment.
- Commercial awareness and enthusiasm for achieving sales objectives.
- Fluent in English; additional languages are a plus.
Compensation & Benefits
- Competitive salary, plus bonus incentive.
- Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
- Dental & vision insurance with employer contributions.
- 401(k) plan.
- Monthly + quarterly performance bonuses.
- Paid Time Off, including vacation and sick time.
- Employee discount on our full range of leather goods and jewelry.
- Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
- Commuter benefits for transit (pre-tax, where applicable).
- Opportunities for growth within our expanding U.S. retail network.
- A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
If you’re passionate about luxury leather goods, client experience, and craftsmanship, apply now and help define the next chapter of Polène in Houston!
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.