About the role
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
As a fast-growing company in a highly regulated and evolving industry, we are expanding our Risk & Payments team and looking for a driven, analytical Risk & Payments Analyst to help scale our operations.
In this role, you will play a critical part in protecting the business while ensuring a seamless customer experience. You’ll work across payments, fraud prevention, and KYC processes, partnering closely with internal teams to identify risks, execute payment workflows, and enhance operational efficiency. This is an opportunity for someone who thinks critically, takes ownership and is eager to make a measurable impact. This is a hybrid role based in Collingswood, NJ.
What You'll Do
- Review and process withdrawals and customer documentation in a timely and accurate manner.
- Conduct KYC verification, including review, approval, or rejection of customer-submitted documents.
- Monitor player activity to identify, investigate, and escalate potential fraud or suspicious behavior.
- Respond to escalated customer inquiries related to payments, fraud, and account activity.
- Support Customer Support and other teams with payment-related questions and issue resolution.
- Maintain accurate records and logs in accordance with jurisdictional and regulatory requirements.
- Ensure compliance with internal policies, SOPs, and all applicable regulatory standards.
- Identify trends, risks, and process gaps, and provide feedback to leadership and product teams.
- Collaborate with team members to support quality assurance and continuous improvement initiatives.
- Escalate complex or high-risk issues to management in a timely manner.
What You'll Bring
- Experience in payments, fraud, risk, compliance, or operations (iGaming or fintech preferred).
- Strong understanding of payment methods, chargebacks, and fraud detection principles.
- Familiarity with KYC/AML processes and regulatory environments is a plus.
- Analytical mindset with the ability to identify patterns and assess risk.
- Excellent written and verbal communication skills.
- Highly detail-oriented with strong organizational and time management skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency in tools such as Excel and reporting platforms (e.g., Looker or similar).
- Comfortable working both independently and collaboratively within a team. #LI-HYBRID #LI-PROMOTE
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
Pay Range
$50,000—$55,000 USD
What Makes Us Great
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
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Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.
Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)