Revenue Operations Manager - EMEA

About the Job

We're looking for a Revenue Operations Manager, EMEA to be the go-to operator for our EMEA GTM team. This is a high-impact, highly visible role for someone who wants to shape how a growing region runs, from the first marketing touch to the closed deal and beyond.

You'll join our GTM Operations team as the face of operations in EMEA, partnering day-to day with Marketing, SDR, Sales, Solution Engineering, and Customer Success leaders across the lifecycle. You'll turn strategy into the processes, cadences, and insights that move the number. And you won't build alone: a global RevOps team stands behind you with builders and enablement teams to give you the foundation to develop what you design, and enablement to help teach your stakeholders how to be successful.

As we build in-region Field Operations coverage, you'll set the playbook for how LaunchDarkly runs in EMEA, and you'll see your impact within your first 90 days, not your first year. If you're a business partner at heart who loves turning ambiguity into rhythm and results, this role is for you.

Why This Role Matters

• High Impact: You'll own the rituals that make EMEA pipeline and forecasting trustworthy, with a direct line to revenue in one of our key regions. Support EMEA in bringing forecast accuracy within +/- 5% accurate.
• Strategic Influence: Be the voice of EMEA inside GTM Operations and a trusted partner to regional GTM leadership
• Break New Ground: Help build in-region operations coverage and set the operating playbook for the region
• Career Growth: Gain exposure across the full GTM lifecycle, from Marketing and Sales to Customer Success, at a high-growth B2B company
• Regional Playbooks: Adapt global plays for land, expand, and renewals. Track how playbooks drive conversion and optimize over time.

Responsibilities

• Business Partnership: Serve as the named operations partner for EMEA's Marketing, Sales & Customer Success leaders. Join their operating meetings, know their number, pipeline, and top risks, and bring insight before you're asked.
• First Line of Defense: Own intake for EMEA field requests. Answer, route to the right operations team, or escalate, so the field never needs to navigate our org chart.
• Operating Cadence: Run the EMEA forecast, pipeline, and business review cadence. Inspect pipe hygiene with leaders so each forecast is based on clean data, and each meeting ends in strong data-driven decisions, not updates.
• Strategy -> Process: Apply our global processes, handoffs, and rules of engagement in EMEA. Own the regional variants and keep them documented.
• Actionable Insights: Use standard data to find what drives the pipeline, understand what becomes a win, help leaders understand their teams. Recommend the change and see it through.
• Planning Inputs: Bring what the field knows (territory health, ramp, pipe coverage, and in-market demand generation) to Planning and FP&A so EMEA plans reflect realistic expectations.
• Adoption & Accountability: Partner with Enablement on new motions and launches, then inspect adoption through the cadence and close the gaps.
• Voice of the Field: Bring EMEA priorities into operational planning and partner with Systems teams to define clear business requirements.

About You

• You are a business partner first who thrives at the intersection of strategy, data, and operations.
• You're fluent in the language of pipeline and forecasting, but just as comfortable sitting with a rep as with a VP.
• You take ownership of outcomes, not just tasks, and you hold yourself to a high bar.
• You move fast with an 80/20 mindset, and you can look at a process you built and say "this isn't working" without defensiveness.
• You know how to influence without authority, and you build relationships before you push for change.
• You stay curious, embrace feedback, and keep looking for ways to level up yourself and those around you.
• You’re energized by working across multiple EMEA markets, and you keep a global team aligned from a different time zone.

Qualifications

• Typically requires 8 years of experience, or equivalent depth of expertise, in Revenue Operations, Sales Operations, Marketing Operations, or a related GTM operations role
• Experience supporting EMEA GTM teams, ideally in a regional-focused capacity
• Proven experience running forecast, pipeline, and business review cadences with senior GTM leaders
• Strong working knowledge of the full GTM lifecycle, including lead management, pipeline generation, sales stages, and customer handoffs
• Hands-on Salesforce experience, with the ability to write clear business requirements for systems product owners and developers
• Strong analytical skills, with the ability to turn data into clear, actionable recommendations
• Experience at a B2B SaaS or high-growth tech company
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Experience with GTM tools like Salesforce, Gong, Looker, Outreach, Cognism

About LaunchDarkly

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

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