About the role
About Us
Destination Knot is a growing travel agency dedicated to helping clients design stress-free and memorable travel experiences. We provide our team with training, resources, and ongoing support to thrive in the travel industry.
Role Overview
We are hiring enthusiastic individuals in the UK to provide remote customer support for our clients. As a Travel Customer Support Representative, you will answer inquiries, assist with bookings, and ensure clients have a smooth planning experience.
Key Responsibilities
Respond to client questions via email, phone, and online platforms.
Support travel bookings for holidays, flights, resorts, and cruises.
Provide friendly, professional service throughout the client journey.
Research and present travel options tailored to client preferences.
Maintain client records accurately and securely.
Qualifications
Excellent communication and interpersonal skills.
Prior experience in customer service or travel is helpful but not required.
Strong organizational and time-management abilities.
Comfortable working independently in a remote setting.
Must be 18+ with internet access and a computer.
What We Offer
Remote, flexible schedule
Training and continuous development
Performance-based incentives and recognition
Reward programs for outstanding contributions
Access to travel perks and discounts
Advancement and leadership opportunities
Supportive team culture