About the role
We are seeking a friendly and professional Receptionist to join our team at Soho House. The ideal candidate will have excellent communication skills, a positive attitude, and a exceptional customer service. As the first point of contact for members and guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk.
Key Responsibilities
- Greet and welcome members and guests as they arrive at the venue.
- Answer phone calls, emails, and inquiries in a professional and courteous manner.
- Provide information about the club, events, and services to members and guests.
- Assist with reservations, bookings, and member requests.
- Maintain accurate records of guest information and check-in/check-out procedures.
- Ensure the reception area is tidy, organized, and well-stocked with necessary materials.
- Coordinate with other departments to ensure members’ needs are met.
- Handle administrative tasks such as managing appointments and processing payments.
- Support the management team with various tasks and duties as required.
Qualifications
- Previous experience in a receptionist or customer service role is preferred.
- Excellent verbal and written communication skills.
- A professional and friendly demeanor.
- Ability to multitask and manage time effectively.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office or similar software.
- Ability to work flexible hours, including evenings, weekends and holidays.
Why Soho House?
- Be part of a vibrant, fun and creative community.
- Opportunities for growth and development within the company.