About the role
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters
The Technical Routing & Quality team is focused on three key objectives: reducing technical debt, automating core business processes, and investing in growth areas. As Project Manager, you will play a key role in delivering these objectives by providing the structure, coordination, and delivery rigour needed to support the modernisation of Vonage’s global routing infrastructure while maintaining 24x5 operational continuity. You will oversee a complex, multi-year programme spanning infrastructure migration, automation development, and operational model changes, ensuring initiatives are delivered on time and within scope, risks are proactively managed, senior stakeholders are kept informed, and cross-functional teams remain aligned.
Your key responsibilities
- Own end-to-end delivery of Technical Routing & Quality initiatives, including the IBM-to-AWS SMS and voice migration, routing automation programmes, and supplier/carrier onboarding improvements.
- Develop and maintain project plans, timelines, RAID logs, and status reports to track progress, dependencies, risks, and milestones across active workstreams.
- Facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives, as well as steering meetings across distributed, multi-timezone teams.
- Coordinate cross-functional dependencies across Engineering, Carrier Partnerships, Product, Finance, and Operations, ensuring alignment on deliverables and priorities.
- Manage stakeholder communications by providing clear, concise updates to senior leadership and external partners, while following up with suppliers and carriers to keep milestones on track.
- Proactively identify, assess, track, and escalate risks and issues, driving resolution across team boundaries; support vendor management and operational transitions, including on-call rota changes and Apps/API platform consolidation.
- Maintain project documentation, audit trails, and knowledge transfer in Jira and Confluence, while driving continuous improvement in project planning and execution practices.
What you'll bring
- 5+ years of project or programme management experience, ideally in telecom, CPaaS, or SaaS
- A proven track record of delivering projects to deadline
- Strong command of project management methodologies (Agile/Scrum and/or waterfall) and tooling (Jira, Confluence, MS Office, Power BI)
- Strong supplier and vendor management skills, with demonstrable experience chasing milestones and holding suppliers to account
- Ability to manage multiple concurrent workstreams with competing priorities and dependencies
- Excellent stakeholder management skills — comfortable presenting to and influencing senior leaders
- Strong written and verbal communication skills; able to translate technical complexity into clear business language
- Experience working with distributed, multi-timezone engineering teams
Experience we consider a plus
- Formal project management certification (PMP, PRINCE2, or equivalent)
- Working knowledge of SMS, voice, RCS, or APIs — or the ability to learn fast in a technical environment
- Experience managing data centre migration or cloud transition programmes
- Familiarity with the Vonage API or Applications platform stack
How you’ll benefit
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.