About the role
Job Title: Production Support Engineer – Connect & RAMP
Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support
Experience: 3–8 YOE.
Location: LATAM
Mode: Remote
We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.
Key Responsibilities
- Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
- Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
- Troubleshoot production issues by analyzing server and application logs.
- Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
- Write and execute SQL queries for data investigation and troubleshooting.
- Support application deployments using Jenkins and use GitHub for code review and debugging activities.
- Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.
- Configure monitoring alerts and dashboards and contribute to alert optimization.
- Support the setup of tools and required infrastructure.
Required Skills & Qualifications
- 3–8 years of relevant experience in Production Support or Application Support.
- Advanced knowledge of Oracle Database.
- Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
- Experience working with Linux-based infrastructure and cloud services.
- Strong monitoring, troubleshooting, and server log debugging skills.
- Experience with monitoring tools such as Splunk and/or Dynatrace.
- Experience creating alerts and dashboards and optimizing monitoring alerts.
- Experience working with ITIL processes, including Incidents, Problems, and RFCs.
- Experience with GitHub for code debugging and Jenkins for deployments.
Preferred Skills
- Experience supporting business-critical production applications.
- Familiarity with CI/CD processes and deployment pipelines.
- Experience in proactive application monitoring and incident prevention.
Posted On: 16-10-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.