About the role
Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
Please note that for this role, C2 French proficiency is required. This is a full-time, on-site position based in Berlin.
What You’ll Do
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the French-speaking markets.
- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
- Leverage customer feedback to enhance our software, in close collaboration with our development team.
- Continuously improve customer experience and help them day to day in calls and in our support chat.
- Identify technical bottlenecks with customers and improve our solutions with the engineering team.
- Strategically plan and implement projects that drive Reonic's growth and innovation.
What Makes You a Great Fit
- Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
- Technical background e.g. (industrial-) engineering.
- Previous experience in the start-up ecosystem .
- Motivation to drive change in renewables and have a positive impact.
- Excellent communication and presentation abilities in French and English.
Why Join Us?
- Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
- A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
- Enjoy opportunities for personal and professional growth.
- Embrace the freedom to innovate and make quick changes in a dynamic team.
- Perks include gym membership, coffee, regular team events, MacBook and more.
- Receive competitive pay.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.