About the role
PRODUCT OWNER - DISRUPTION
ABOUT THE OPPORTUNITY
We're looking for a Product Owner to own our AI- and data-powered disruption early-warning system, designed to proactively identify travel risks before they become problems. This is a hands-on, technically demanding role where you'll work closely with software engineering teams to transform real-time disruption signals into alerts that travellers and operational teams can trust and act on. You'll help shape a product with a genuinely proactive and protective mission, leveraging data, AI, and operational insight to improve customer experiences. If you're passionate about agile product ownership, data-driven decision-making, and delivering meaningful outcomes, this is an exciting opportunity to make a real impact.
KEY RESPONSIBILITIES
- Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
- Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
- Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
- Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
- Drive production readiness, including clear operational guidance for support and operations teams.
- Lead new alert types and data integrations from pilot phases through to full deployment.
- Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
- Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
- Identify and escalate model degradation risks early.
- Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
- Make sound, informed in-sprint decisions whilst escalating critical issues when required.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- 3 to 4 years' experience as a Product Owner or Business Analyst within an agile delivery team.
- Strong written specification and requirements documentation skills.
- Hands-on experience working with APIs and data.
- Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
- Experience writing acceptance criteria for AI-enabled products and services.
- Strong aptitude for working with data quality and data integrity challenges.
- Experience using Agile and Scrum methodologies.
- Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
- Degree in Technology, Data, or a related field preferred.
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