About the role
Core Responsibilities
- Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle
- Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery
- Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment
- Identifies, tracks and eliminates team impediments and process bottlenecks
- Resolve and escalate cross-team issues and blockers early, before they affect the schedule
- Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations
- Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan
- Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan
- Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement
- Establish communication plans and provide frequent updates to all internal and client stakeholders
- Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling
- Recommend internal process, policy, and quality improvements
- Foster a culture of teamwork, collaboration, proactive and positive communication
Required Qualifications
- Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline
- 3-5+ years delivering software development and related IT projects across multi-faceted teams
- Demonstrated experience managing multiple concurrent work streams across a program or major clients
- Experience working with both enterprise-level clients and fast-moving agile projects
- Experience interfacing with external and internal stakeholders, SMEs and C-level personnel
- Experience translating business processes, architecture discussions and requirements into clear deliverables
- Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
Desired Skills
- Strong leadership, decision-making and problem-solving skills
- Polished communicator: well organized, detail oriented and hands on
- Ability to turn client issues and requests into clear deliverables and well-structured plans
- Eagerness to learn how the platform works technically and how merchants use it
- Comfortable in a fast-paced, entrepreneurial environment
- Experience within the payments and/or financial services industry a plus
- Experience with hands on coding is a plus