About the role
Are you passionate about building high-performing teams and creating structure in fast-paced product environments? Do you thrive on bringing clarity, accountability, and continuous improvement to the way teams work?
We're looking for a Product Delivery Lead | Cruise Product to join the My Cruises team. Working closely with the Assistant General Manager and Commercial Lead, you'll play a critical role in leading team performance, optimising workflows, and ensuring the successful delivery of cruise products across all channels. This newly created leadership role offers the opportunity to shape team culture, improve operational excellence, and directly influence how the Cruise Product team delivers results.
A day in the life
- Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved.
- Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management.
- Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes.
- Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met.
- Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes.
- Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function.
- Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Who you are
- Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment.
- Strong people leadership skills with the ability to build engagement, accountability, and high performance.
- Demonstrated experience managing multiple priorities, stakeholders, and deadlines in a fast-paced environment.
- Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence.
- Experience developing, implementing, and improving processes that drive team performance and business outcomes.
- Excellent communication and stakeholder management skills with the ability to influence across multiple business functions.
- Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions.
- Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows.
What you'll enjoy
📚 Ongoing skills development
🚀 Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
👩⚕️ Access to industry leading health and well - being programs and financial advisors
🌴 Set up shop in a swanky beachfront office in Broadbeach
💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
👐🏻 Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.