Principal Technical Product Manager

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As a Principal Technical Product Manager in Enterprise Technology, you will own the technical product direction and lifecycle for one or more enterprise technology domains. You will work closely with Business teams and Engineering to define what our systems need to do, set the roadmap in partnership with the teams that own the business process, and make sure the technology keeps pace with a growing global business.

This is a senior individual contributor role with broad influence across complex systems and business processes. You bring deep domain expertise, technical depth and product judgment, and you help set the standard for how Technical Product works across Enterprise Technology. AI and automation are increasingly part of how we work; you are expected to use them directly in your own work and to identify where they create meaningful value in your domain.

What You'll Do

• Own one or more enterprise systems end to end: roadmap, backlog and priority, requirements, and the health of the system over its full lifecycle.
• Collaborate closely with cross-functional business partners to translate operational goals into functional, data, API, and platform requirements that engineering teams can build against.
• Serve as the single accountable owner for how your systems behave in production. You hold system knowledge organization depends on, decide what a problem means for the roadmap, and determine when a change requires Engineering.
• Maintain first-hand technical depth across your systems so that you can analyze data, investigate issues independently, identify recurring operational patterns, and translate system diagnostics into roadmap priorities.
• Understand software partner roadmaps, identify feature needs, handle vendor issues, and align external updates with internal plans.
• Evaluate product impact and drive continuous optimization by tracking usage adoption, platform health metrics, support ticket trends, and core business outcomes to justify future roadmap expansion.

What We're Looking For

• 15+ years of relevant experience, including significant experience in technical product management, enterprise systems or technology product ownership, with at least 3 years at senior or principal scope.
• Demonstrated experience owning the roadmap and full lifecycle of complex enterprise systems, including upgrades, vendor changes and adoption, not only launches.
• Strong technical fluency across APIs, integrations, data, cloud platforms and enterprise applications, and the ability to write requirements engineers can execute against.
• Comfortable working directly with data and systems: SQL or equivalent, reading logs, reproducing and diagnosing issues.
• Experience making prioritization and product decisions across multiple stakeholders, dependencies and competing business needs, and holding the line between what the system must do and how it is built.
• Demonstrated hands-on use of AI-assisted tools in product work, with the ability and willingness to incorporate new capabilities into requirements, analysis, documentation and day-to-day productivity.
• Experience as the accountable owner of a system and the single point of contact for the teams that use it, including diagnosing issues to the point where it is clear whether an engineering change is needed.
• Ability to influence senior stakeholders and technical teams across a globally distributed organization without relying on formal authority.

Nice to Have

• Experience with compliance-sensitive or audit-controlled systems.
• Experience with large-scale integrations, integration platforms or data workflows.
• Experience in media, entertainment or streaming.
• Prior experience in engineering, systems analysis, platform administration or another hands-on technical discipline.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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