About the role
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Responsibilities
- Partner closely with business stakeholders to understand functional requirements and translate them into scalable technical solutions
- Own the development, refactoring, upgrade, and maintenance of CRM systems — including ticketing, agent workspace, rule engine, workflow orchestration, IM, and AI-assisted modules
- Tackle complex technical challenges, lead cross-team project delivery, drive system stability initiatives, and deliver reusable capabilities and component frameworks through architecture optimization
Requirements
- Bachelor's degree or above in Computer Science or a related field
- 5+ years of backend development experience with strong proficiency in Golang or Java (3+ years in primary language); deep understanding of language internals, data structures, and design principles. Experience with the other language is a plus
- Hands-on experience building CRM systems — particularly ticketing, rule engines, workflow orchestration, IM, or agent workspace systems. Prior experience in the cryptocurrency industry or at a leading internet platform is preferred
- Experience with AI-assisted development (AI Coding); familiarity with AI-powered system development (e.g., intelligent customer service, smart routing) is a strong plus
- Solid foundation in data structures, computer systems, networking architecture, common algorithms, and design patterns
- Proficient with mainstream service frameworks and middleware — production experience with MySQL, Redis, Kafka, etc. preferred
- Able to independently produce design documents, technical specifications, and API documentation
- Bilingual communication (English & Chinese) preferred
- Strong analytical and problem-solving skills; proactive in identifying issues, driving cross-team initiatives, and taking ownership
- Fast learner with a strong sense of responsibility and initiative
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.