About the role
As a POS Installer, you will be responsible for the physical installation, configuration, and validation of iOS-based POS systems in grocery store environments. This is a hands-on, customer-facing role focused on hardware setup, basic network connectivity, system testing, and ensuring stores are fully operational at go-live. You will work closely with our onboarding, support, and project management teams to deliver consistent, high-quality installations.
Key Responsibilities
- Install and configure iOS-based POS hardware in grocery store environments.
- Set up and test iOS POS terminals, stands, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Mount hardware securely and ensure clean, professional cable management
- Verify network connectivity (LAN/WiFi), device communication, and peripheral functionality
- Perform end-to-end testing of checkout workflows, including scanning, payments, receipts, and drawer operations
- Coordinate with internal onboarding and support teams to confirm readiness for go-live
- Train store staff on basic hardware usage and operational best practices
- Troubleshoot and resolve basic hardware, connectivity, or configuration issues during installation
- Document installation details, issues encountered, and store sign-off upon completion.
- Adhere to installation standards, safety guidelines, and customer experience expectations
- Travel to customer sites as required, including early mornings, evenings, or weekends as needed
Qualifications & Skills
- Required:
- 2+ years of experience installing POS systems,
- IT equipment, or retail technology
- Hands-on experience with iOS devices (iPads, iOS settings, device configuration)
- Familiarity with grocery store environments and front-end checkout operations
- Experience installing peripherals such as receipt printers, barcode scanners, cash drawers, and payment terminals
- Basic networking knowledge (Ethernet, WiFi, IP addressing, connectivity testing)
- Strong troubleshooting and problem-solving skills
- Professional, customer-facing communication skills ○ Ability to lift and move equipment (up to ~50 lbs)
- Willingness to travel extensively within assigned territory
- Preferred:
- Experience installing POS systems specifically for grocery stores
- Familiarity with payment devices and EMV requirements
- Experience with cable routing, countertop drilling, or light mounting work
- Ability to read and follow installation diagrams and runbooks
- Prior experience working with installation partners or field services teams