Police Dispatcher - Evergreen

VP Area: Police

Department: Police

FLSA Status: Non-Exempt

Benefit Eligibility: Yes

Position Summary

The Police Dispatcher receives incoming calls for police services, dispatches officers as appropriate, maintains records of communications and activities to support the safety of the campus community.

Preferred Qualifications

• Two years of dispatching experience in police or campus law enforcement

Job Duties

• Demonstrate an attitude and behavior that reflects the values and mission of the department and University.
• Initiate outgoing and receive incoming telephone communications for the department.
• Orally communicate, in the English language, campus regulations, rules and policies to members of the campus community and visitors, and to orally communicate vital information to members of the department.
• Transmit and receive information from Police personnel via two-way radios.
• Maintain records of all communications to and from Police personnel regarding incidents, field activity, and other pertinent matters.
• Maintain and accurately tally officers' activity during an assigned shift.
• Oversee checking in and out of equipment to departmental personnel including maintaining inventory records.
• Provide administrative support as assigned by supervisors. Examples of support may include entering data into departmental databases and compiling information for reporting purposes.
• Other duties as assigned. Conditions of Employment:
• Must pass a pre-employment criminal background check.
• Must successfully obtain and maintain OLETS certification.
• Must successfully complete all internal police dispatch, and related training.

Knowledge, Skills and Abilities

• Excellent writing skills without the use of auxiliary aids or services.
• Excellent oral communications skills, using the English language, without the use of auxiliary aids or services.
• Excellent computer skills, with proficiency in MS Word, MS Outlook, MS Excel, and MS Access within a Windows XP operating system.
• Ability to understand and apply concepts presented in training programs and procedures manuals, as evidenced by;
• Successful completion of all tests within training programs.
• Application of such concepts when dispatching.
• Ability to work with and cooperate with supervisory staff, officers, other dispatchers, and support personnel at all levels.
• Ability to react calmly and effectively in emergency situations.
• Ability to operate base unit and hand-held radio equipment. without the aid of any auxiliary devices.
• Ability to operate complex telephone and switchboard systems.
• Ability to accurately type radio logs at a speed of thirty-five words per minute, and to complete such typing by the end of each shift.
• Ability to perform assigned filing tasks as evidenced by:
• Proper understanding of alphabetizing.
• Organizing materials in a filing system.
• Retrieving necessary information from files.
• Ability to compile an accurate tally of field activity using basic mathematical skills.
• Ability to pass a written test as established by the State of Oklahoma to become OLETS certified.
• Must be able to multi-task no less than three job related functions as enumerated in Duties and Responsibilities and Special Skills categories of this position description.
• Ability to work as scheduled, which may include nights, weekends, and additional shift to support the operations of the Police Department.

Physical Demands and Working Conditions

• Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus.
• Because the Police Department functions 24 hours a day, 7 days a week, this position will work nights and weekends, as scheduled.
• Incumbent will be exposed to frequent noise caused by telephones, radios and office machines.