About the role
Location: Remote (U.S.-based)
Commitment: Full time, Monday–Friday
Type: 1099 independent contractor, with the option to convert to W-2 after a 3-month probation period
Pay: $25 per hour
About Mira Mace
Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need, without fighting alone.
About the Role
You're the person who takes a Mira Mace patient from "my visit is today" to actually sitting with their doctor. Right before each telehealth visit, you call the patient and get them ready: confirm who they are, where they are, their consents, the reason for the visit, medications, insurance, address, and primary care doctor. Then you bring them into the video room — and when the patient speaks Spanish, you stay on and interpret the visit live between the patient and the provider.
This is a phone- and video-first, non-clinical role: you won't give medical advice. A CHW, LPN, or medical-interpreter background, or years of talking with patients or health-plan members, is what lets you put an older adult at ease, run a checklist without it feeling like one, and interpret accurately when the visit is in Spanish.
What a Day Looks Like
- A schedule of back-to-back visit preparations: short pre-registration calls timed minutes before each doctor visit.
- Running the pre-registration checklist on every call: identity, current location, consents, the reason for the visit read back, recent hospital stays, medications, insurance, home address, and primary care doctor.
- Getting the patient into the video room — sending the link, walking them through joining, and arranging a phone visit when video won't work.
- Interpreting visits live (English ↔ Spanish) between the patient and the provider when the patient speaks Spanish.
- Rescheduling on the spot when a patient can't make it, and filling freed slots from the day's cancellation list.
- Documenting every conversation in our platform as you go, and flagging urgent needs to the care team.
Schedule
This is a full-time role. Visits run on a calendar during business hours (ET), Monday–Friday, and your schedule is organized by the head of our E&M team — being reliably there for your assigned blocks matters even more than in a dialing role.
Who We're Looking For
Required
- Fluent English and Spanish — able to run a patient call in either language and interpret a live medical conversation accurately.
- Full-time availability, Monday–Friday.
- One of these: an active LPN/LVN license or CHW certification, a medical-interpreter qualification, or 2+ years speaking directly with patients or health-plan members (member services, patient access or intake, scheduling, or a patient-facing healthcare call center).
- Located in the United States.
- Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.
- Comfort with a tight calendar of video calls, measured on visits completed rather than calls made.
- A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information).
Preferred
- Medical interpreting experience or certification (e.g., CMI, CHI).
- Experience in telehealth, patient access, or a healthcare call center.
This Role Is Not for You If
- You want an email or chat support job. This one is on the phone and on video most of the day.
- You're looking for clinical work. You won't give medical advice.
- You can interpret casual Spanish but not a medical conversation. Accuracy in the visit is the job.
Pay and Arrangement
$25 per hour. Compensation covers approved service time, including patient calls, visit support, documentation, and required administrative communications.
The role starts as a remote 1099 independent contractor position, so you're responsible for your own taxes. After a 3-month probation period, it can convert to W-2 employment.