About the role
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you
- Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k
Available Shift Options
Shift Hours
Please note your TimeZone.
Shift 1
- Days: Monday – Friday
- PST: 9:00 AM – 1:00 PM
- CST: 11:00 AM – 3:00 PM
- EST: 12:00 PM – 4:00 PM
- Shift 2
- Days: Monday – Friday
- PST: 2:00 PM – 6:00 PM
- CST: 4:00 PM – 8:00 PM
- EST: 5:00 PM – 9:00 PM
- Shift 3
- Days: Monday – Friday
- PST: 10:00 AM – 2:00 PM
- CST: 12:00 PM – 4:00 PM
- EST: 1:00 PM – 5:00 PM
- Shift 4
- Days: Monday – Friday
- PST: 6:30 AM – 10:30 AM
- CST: 8:30 AM – 12:30 PM
- EST: 9:30 AM – 1:30 PM
- Shift 5
- Days: Tuesday – Saturday
- PST: 1:00 PM – 5:00 PM
- CST: 3:00 PM – 7:00 PM
- EST: 4:00 PM – 8:00 PM
- Shift 6
- Days: Monday – Friday
- PST: 2:00 PM – 6:00 PM
- CST: 4:00 PM – 8:00 PM
- EST: 5:00 PM – 9:00 PM
- # Schedule PST CST EST 1 Mon – Fri 9:00 AM – 1:00 PM 11:00 AM – 3:00 PM 12:00 PM – 4:00 PM 2 Mon – Fri 2:00 PM – 6:00 PM 4:00 PM – 8:00 PM 5:00 PM – 9:00 PM 3 Mon – Fri 10:00 AM – 2:00 PM 12:00 PM – 4:00 PM 1:00 PM – 5:00 PM 4 Mon – Fri 6:30 AM – 10:30 AM 8:30 AM – 12:30 PM 9:30 AM – 1:30 PM 5 Tue – Sat 1:00 PM – 5:00 PM 3:00 PM – 7:00 PM 4:00 PM – 8:00 PM 6 Mon – Fri 2:00 PM – 6:00 PM 4:00 PM – 8:00 PM 5:00 PM – 9:00 PM
Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020