About the role
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Job Title: Patient Coordinator
Location: Remote (LATAM)
Time Zone: Must overlap with US Eastern Time (EST) business hours
Role Overview
The Patient Intake & Care Coordinator is the welcoming first point of contact for prospective patients. This role is focused on delivering a supportive, patient-centered experience—primarily through SMS and phone conversations—while guiding individuals smoothly from initial inquiry to scheduled consultation.
This is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly to new inquiries. Success in this role requires empathy, responsiveness, and the ability to make patients feel heard and cared for from the very first interaction.
Key Responsibilities
- Respond promptly to inbound SMS and phone inquiries from prospective patients.
- Lead warm, empathetic intake conversations to understand patient needs and goals.
- Schedule consultations using Calendly and internal systems.
- Accurately capture patient details and notes in CRM and EMR platforms.
- Conduct timely follow-ups to nurture engagement and support scheduling.
- Maintain organized documentation while ensuring confidentiality and data accuracy.
Required Qualifications
- 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.
- Excellent written and spoken English communication skills.
- Strong interpersonal skills with a naturally empathetic and patient-focused approach.
- Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours.
- Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).
- Prior remote work experience is required. Candidates must be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar) and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience supporting US-based healthcare providers or telehealth practices.
- Familiarity with CRM or EMR systems such as Go High Level, DrChrono, or similar.
- Background in wellness, chiropractic, physical therapy, or concierge medicine environments.
Tools & Technology
- Go High Level (CRM)
- Dr Chrono (EMR)
- Calendly
- Google Workspace
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming the next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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