Partnership Engagement Advisor

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Partnership Engagement Advisor supports the Community Supports Division by managing health plan communications, member eligibility submissions, and the full reauthorization process. This role serves as a key liaison between managed care organizations (MCOs), members, and internal teams to ensure timely authorizations, uninterrupted services, and a positive member experience.

The Partnership Engagement Advisor works closely with Community Development, Operations, health plans, and strategic partners to coordinate member engagement, manage incoming communications, and support access to non-medical caregiving services.

Primary Responsibilities

• Manage MCO submissions and eligibility verification, ensuring accurate and timely submission of member information, monitoring pending requests, and coordinating follow-up with health plan partners.
• Oversee the full reauthorization process, including member outreach, care assessments, documentation collection, and coordination with health plans to prevent service interruptions.
• Monitor and manage incoming communications across email, Salesforce cases, health plan portals, and referral systems, routing requests to appropriate team members for resolution.
• Collaborate with internal teams, members, caregivers, and external partners to resolve eligibility concerns, communicate service updates, and support targeted engagement initiatives.
• Maintain accurate member, referral, and activity records in Salesforce while ensuring compliance with healthcare regulations, established workflows, and performance expectations.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience managing customer inquiries, coordinating follow-up, or supporting multistep service processes.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook; knowledge of Salesforce or Salesforce Voice is a plus.
• Bilingual Spanish preferred.

Skills

• Health plan coordination, eligibility verification, and reauthorization management
• Strong written and verbal communication and relationship building
• Organization, time management, and attention to detail
• Customer service, problem solving, and proactive follow-through
• Cross-functional collaboration, adaptability, and accurate documentation

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$27.34—$30.42 USD