About the role
We’ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
Your main responsibility will be to secure a seamless implementation of the Company solutions by configuring, maintaining and supporting our products and services for our partners.
As Partner Success Specialist you will be playing an integral role in building trust and solid relationships by supporting our Operators on their daily business, impacting several touch points of their customer journey.
You will contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.
Responsibilities
- Providing excellent operational support to new and existing partners
- Configuration, release and maintenance of our solutions and products.
- Implement the company's standard core products and services according to customer specifications.
- Archiving and version management of software configurations.
- Quality assurance, testing our products and services, while striving for continuous improvement.
- Order, review and roll-out of signage.
- Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product.
- Training and supporting Operations on the Company services.
- Working actively within the CRM system to manage requests/incidents and ensuring data quality.
Skills and competencies
- Excellent customer relationship management skills and strong interest in helping customers.
- Good planning and self-management skills. Proven involvement in project management is appreciated.
- High level of technical understanding of system integrations.
- XML or JSon knowledge is desirable.
- Experience with Postman is preferable.
- Ability to read and understand API descriptions is also preferable.
- Good analytical skills to interpret data and identify patterns.
- English and Czech or Slovak at C1 or C2 level is mandatory.
- Change management, resilience and positive attitude towards change
Your Background
- We don’t think one size fits all, but a successful candidate might have the following:
- Previous experience working with Customer Success or Technical Support for Corporate Customers.
- Excellent verbal and written communication skills in the local language and proficient in English.
- Previous experience in collaborating across departments.
This role is based in Berlin
About Arrive
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.