Partner Account Manager, LATAM Market

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

Aircall has opened a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.

Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.

As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.

This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.

This position is based in Mexico City (Polanco) and hybrid.

Key Responsibilities:

• Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
• Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM.
• Lead and accelerate sales growth by executing business strategies tailored to these markets.
• Provide strategic insights, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region.
• Collaborate effectively with cross-functional teams such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.
• Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.
• Develop a deep understanding of the LATAM SMB market, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.

Qualifications:

• Fluency in Spanish and English is a must
• Entrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy,
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)
• Experience with channel and integration partnerships in LATAM is an added advantage. A previous experience in the Hubspot, Salesforce or Zendesk ecosystem will be a plus.
• Tons of energy, passion, humor, compassion, and enthusiasm

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.