About the role
The Paint Center Customer Service Representative (CSR) is the primary point of contact for contractors and retail customers at Bee Green’s Paint Center. This position is centered on delivering exceptional service, fulfilling orders accurately and on time, and providing knowledgeable support on paint products, coatings, and application methods.
The CSR will work closely with contractors to ensure they get the products they need to keep their projects moving, from custom tinting and precise color matching to helping select the right coatings for different surfaces and jobsite conditions. In addition to servicing professional accounts, the CSR will also support retail customers with product recommendations, tinting, and order pick-up, ensuring a professional and friendly experience for every customer.
This role requires someone who can balance high-volume order processing with personalized service, communicate clearly with jobsite crews, and take ownership of the in-store experience. Accuracy, speed, and product knowledge are key to success. This role reports to Paint Center Manager.
Position Requirements
- Previous experience in retail, paint supply, construction supply, or a related customer service role preferred
- At least 18 years of age and legally eligible to work in the United States.
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Comfortable learning product knowledge and providing application guidance
- Basic computer proficiency, and able to use the company’s point of sale software, Epicor Biztrack.
- Physically able to work the majority of your shift standing, and ability to lift, push and pull products up to 50 lbs repeatedly throughout the day.
- Bilingual English/Spanish is a plus
Essential Job Functions
- Greet and assist customers in-store, by phone, and through digital channels with professionalism and a service-first mindset
- Provide accurate product information, application guidance, and basic technical support for paint and coatings
- Process orders, quotes, returns, and special requests using our POS system
- Accurately handle cash, credit, and account transactions
- Prepare and fulfill customer orders, including performing color-matching and tinting services.
- Maintain product displays, tinting stations, and a clean, organized sales floor
- Proactively communicate with contractors and account customers about order status, product availability, and lead times
- Support inventory control through restocking, labeling, and assisting with cycle counts
- Perform all duties in alignment with Bee Green’s Mission and Core Values.