About the role
Outbound Sales Team Manager
About Bullpen Talent
Bullpen Talent is a staffing company that connects remote professionals with growing U.S. businesses.
We are hiring an Outbound Sales Team Manager for a Washington-based home renovation company.
Location: Remote (LATAM)
Working Hours: U.S. Pacific Time
Compensation: $1,800 USD per month. Performance-based bonuses may be available after several months based on results.
About the Role
We are looking for someone who can build and manage a low-cost outbound sales team focused on generating appointments with local US homeowners.
This role is responsible for the entire outbound process, including hiring agents, training them, sourcing homeowner data, creating outreach processes, managing performance, and improving results.
You will not be the primary caller. Your job is to build and manage the team that does the calling.
Responsibilities
- Recruit, hire, and train outbound sales representatives
- Build a high-performing team using lower-cost remote talent
- Ensure agents sound professional and can effectively communicate with U.S. homeowners
- Create scripts, call flows, and training materials
- Source homeowner data and prospect lists
- Identify and manage lead sources and data providers
- Monitor team performance and appointment generation
- Coach underperforming agents and improve results
- Manage schedules, coverage, and daily operations
- Track KPIs and report results to management
Requirements
- Experience working in home services (roofing, remodeling, restoration, HVAC, solar, windows, landscaping, etc.)
- Experience managing outbound sales or appointment-setting teams
- Experience with cold calling and outbound lead generation
- Experience hiring, training, and managing lower-cost remote teams
- Experience sourcing homeowner leads and prospect lists
- Strong sales management and coaching skills
- Strong English communication skills
- Available during U.S. business hours
Ideal Candidate
You have built and managed an outbound sales or appointment-setting team before.
You understand how to find quality homeowner data, hire and train remote agents, maintain quality standards, and consistently generate appointments.
You know how to keep a remote team motivated, accountable, and performing at a high level.