About the role
As a Oriental Lounge Assistant Manager, you will be responsible for the following duties:
- Take full responsibility of Lounge Floor’s operations
- To be stationed at the Oriental Lounge at all time
- Ensure Legendary Quality Experiences standards are maintain and upkeep with constant training, spot checks and guidance
- To perform duties as and when assigned by the Lounge Floor Manager
- To work closely with Front Office Assistant Manager for any irregularity and incidents
- Ensure Lounge Floor’s information is share with all colleagues at all time
- Monitor reservation / house status of Lounge Floor
- Fully complied and implement Yield Management of Lounge Floor
- To monitor next day’s Lounge Floor VIP arrival, action accordingly to ensure smooth preparation of guest arrival
As a Oriental Lounge Assistant Manager, we expect from you
- Diploma or bachelor's degree in hospitality management, hotel management, tourism, business administration or related field
- Minimum 3 years of supervisory experience in a 5 star luxury hotel, executive lounge, club lounge, front office, food & beverage or guest relations department
- Fluent spoken and written English & Mandarin Chinese proficiency required
- Service-oriented with a passion for creating exceptional guest experiences
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.