Order-to-Cash (O2C) Lead

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Role Overview

Order-to-Cash (O2C) Lead will be responsible to lead the full Order-to-Cash cycle for Reolink Group – including billing, credit management, accounts receivable, cash application, dispute resolution, and revenue realization – to ensure accurate invoicing, disciplined collections, controlled credit exposure, and optimized working capital for all global entities.

Job Responsibilities

• Lead the full global O2C process covering order validation, invoicing, AR booking, collections tracking, cash allocation, credit management, and dispute handling.
• Oversee issuance of all customer invoices/credit notes across regions and channels (online, wholesale, distribution) and ensure correct tax, currency, and terms.
• Set, monitor, and enforce global credit policies: credit limits, payment terms (Net X), and enforcement of credit holds for high-risk accounts.
• Own AR aging control: actively drive collections, escalate overdue accounts, and coordinate with sales teams to resolve commercial disputes.
• Implement and manage cash application processes, including matching incoming bank receipts, marketplace payouts (Amazon / Shopee / etc.), chargebacks, deductions, and short payments.
• Drive DSO performance: analyze overdue buckets, root causes, and recommend corrective actions to improve cash conversion.
• Ensure revenue cut-off and billing completeness at month-end; work with R2R to ensure revenue recognition aligns with delivery / performance obligations.
• Standardize dispute resolution workflow (e.g. short shipment claims, pricing discrepancies, returns), and track resolution turnaround time.
• Develop and maintain standard O2C SOPs, escalation matrices, service level agreements (SLAs) and KPIs for each region / channel.
• Oversee O2C process automation: e-invoicing, dunning automation, auto cash-application, reconciliation against marketplace statements, and RPA-driven reminders.
• Ensure compliance with internal controls, audit requirements, and external regulatory/tax rules relating to invoicing, indirect tax (VAT/GST), and refund handling.
• Produce regular management reporting and dashboards for CFO / FP&A: AR aging, DSO trend, top delinquent customers, return/chargeback ratio, unallocated cash.

Requirements

• 8+ years hands-on experience in Accounts Receivable / O2C / Credit Control / Cash Application in a multinational or high-volume transactional environment.
• Strong exposure to multi-currency AR, cross-border billing, and international customer terms.
• Experience managing receivables from e-commerce marketplaces / platforms / payment gateways (e.g. Amazon, Shopee, Lazada, Stripe, PayPal) and reconciling settlement statements.
• Proven track record of implementing collections strategy and improving DSO.
• Direct involvement in cash allocation, deductions/claims management, chargeback handling, and dispute escalation.
• Familiarity with revenue cut-off principles and coordination with the Record-to-Report function for period-end close.
• Strong working knowledge of ERP AR modules (SAP / Oracle / NetSuite or equivalent).
• Experience with O2C automation tools such as dunning engines, cash-app matching engines, OCR/remittance capture, RPA bots, or portals.
• Comfortable working with large transaction volumes, high invoice counts, and strict month-end timelines.

Qualifications / Certifications

• Degree in Accounting, Finance, Business Administration, or related discipline.
• Professional certification (e.g. CMA, CPA, ACCA) is an advantage but not mandatory if the candidate has very strong O2C/AR background.
• Strong Excel skills (aging modelling, cash allocation tracking, pivot analysis).
• Familiarity with BI dashboards (Power BI / Tableau) for receivables and cash KPIs.
• Knowledge of indirect tax (VAT/GST) and invoicing compliance rules across different jurisdictions is preferred.
• Experience in a shared services / centralized finance hub is preferred.