About the role
Order To Cash Specialist - Pune
About the Order To Cash Specialist at Showpad
As an Order To Cash (OTC) Specialist you’ll be responsible for carrying out billing, collection, and reporting activities for our go-to-market organization and across all regions. The OTC Specialist ensures the customer pays open invoices and addresses billing related issues in a timely fashion. Fostering effective working relationships with external customers, as well as internal partners including Sales and Operations is key for this role.
You will report to the Global Manager OTC, who is based out of Ghent, Belgium.
Key Responsibilities for a Order To Cash Specialist at Showpad
- Accurate and timely invoicing service across all entities (US and EMEA)
- Effective and timely management of billing queries within the team, across the organization and from our customers
- Monitoring accounts to identify the outstanding balances, effective collections process of overdue payments and assisting in the achievement of collection targets
- Keeping the right balance between maintaining the customers’ trustful relationships and ensuring timely payments
- Manage all customer interactions related to billing and collections, including vendor registration processes, vendor online platform onboarding and invoice upload and responding to customers questions.
- Maintaining and keeping the customers master data records up to date
- Establish and maintain effective and cooperative across-departmental working relationships
- Provide accurate, timely reporting on collections and accounts receivable status
- Commit to continuous learning and innovation
Required soft Skills
- Strong communication skills
- Highly organized, and an ability to execute with excellent attention to detail
- Strong work ethic, ability to adapt to rapidly-changing environments and processes
- Strong customer service mindset
Required technical skills
- Proficient in MS Office (Excel, Word)
- Data entry skills along with the knack for numbers
- Fluent English
Bonus Points
- Bachelor's Degree
- Previous experience in collections and billing (or finance)
- Experience with Salesforce and/or NetSuite