About the role
Operations Manager
Our company is looking for an Operations Manager to start immediately!
The Role
We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.
Who you are
- You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success
- You are a passionate people-person who builds strong relationships with your team, other departments, and customers
- You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence
- You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
- You value structure and ensure that policies are well-enforced
Duties and Responsibilities include but are not limited to
- Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
- Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
- Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
- Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
- Provide weekly coaching to tackle quality issues and to provide constructive feedback
- Create and improve incentive programs for team members to motivate them to perform well
- Other weekly, monthly, quarterly ad hoc tasks as assigned
Qualifications
- Proven operations management experience in a BPO environment or similar
- At least 1-year experience working in the Virtual Assistant industry
- Excellent written and verbal English communication skills
- Tech savvy and a fast learner
- Adaptable and flexible
Schedule: US work hours (40+ hours per week)
Location: This is a hybrid job (within Metro Manila)
Qualifications
At least 3 years of proven operations management experience in a BPO environment or similar
At least 1 year of experience working in the Virtual Assistant industry
Excellent written and verbal English communication skills
Tech-savvy and a fast learner
Adaptable and flexible
Environment & Technology needed for the job
Fast, reliable internet connection, fast and responsive computer, and reliable electricity
Professional microphone headset or functional computer microphone equivalent
Clean & professional background/audio environment for video calls with customers
Benefits
People-focused company with a culture centered on community and personal growth
Ability to network with executives at one of the fastest-growing companies in the US
Opportunity to obtain knowledge about many industries simultaneously
Remote work-friendly
Avenues for rapid promotion & salary increases as the company scales
Work on a 100% remote team that's spread across the globe
Be a part of an early-growing customer success team at an early-stage, high-growth company
Competitive compensation