About the role
Who we are
ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable delivered to high standards by people who care.
With a global presence spanning over 46 countries, ISS combines international expertise with local insights to create safe, efficient, and sustainable environments.
At ISS, our employees - whom we call "Placemakers" - are at the heart of everything we do. Empowered by world-class resources and driven by purpose, they are united by a passion to make a real difference every day.
The opportunity: FIFO Energy and Resources OPERATIONS MANAGER (Key Account Manager).
We’re seeking an experienced and dynamic Energy and Resources Operations Manager (Key Account Manager) to take ownership and lead a portfolio of Remote Villages for a key client. This site-based role offers a unique opportunity to oversee multi-functional teams across catering, cleaning, and village services, while building trusted relationships with key stakeholders.
Key Responsibilities
This is a highly hands-on role that requires strong visibility, decisive leadership, and a clear focus on delivering outcomes.
- Lead, direct, and support Village Managers to deliver seamless, end-to-end operations, ensuring consistency across sites while keeping standards high.
- Drive financial performance with full P&L accountability - maximising revenue, maintaining disciplined cost control, and consistently delivering against KPIs and budgets.
- Build and sustain strong client and stakeholder relationships.
- Cultivate a disciplined, high-performance culture grounded in accountability, development, and results.
- Lead talent management through structured succession planning and targeted leadership development initiatives - building capability for today while preparing for what’s next.
- Ensure all operational systems align with client and company policies - driving efficiency, consistency, and reliability across every aspect of delivery.
- Champion safety leadership as a non-negotiable priority - embedding it into every decision and behaviour.
- Maintain strict compliance with HSE, food safety, and operational procedures at all times ensuring standards are upheld.
About You
- Brings a minimum of five years’ experience operating at a senior leadership level within the resources, mining village, integrated services, or hospitality sectors - where balancing operational demands with people leadership is second nature.
- Demonstrated success in managing senior client relationships within complex, matrixed environments - skilled at aligning multiple stakeholders, navigating competing priorities.
- Proven capability to drive performance through structured operational planning, strong financial acumen, and strategic leadership - translating high-level objectives into tangible outcomes.
- Well-versed in safety systems and relevant HSE legislation, with a proactive approach to risk management, embedding safety not just as a compliance requirement, but as a core operational value (the kind that people follow even when no one’s watching).
- Experienced in leading and managing large, diverse teams, including oversight of HR/IR matters, confident in fostering accountability, resolving challenges, and building cohesive teams.
- Exceptional communication and interpersonal skills, with the ability to engage, influence, and develop teams - delivering service excellence through clarity, consistency, and a professional yet approachable style.
Mandatory Requirements
- Open Manual C Class Driver’s License
- Full working rights in Australia
- National Police Check – must be issued less than 12 months ago
- Ability to pass a Pre-employment Medical with Functional assessment and Drug & Alcohol Screen
- Ability to Fly-in-Fly-out from Adelaide Airport
Why Join Us
- Highly competitive Annual renumeration
- Lifestyle Roster
- Employee perks and benefits
- Work within a global organisation, built on valuing people, that has existed for 125 years
- Ongoing Career development and training with clear career progression pathways
- Comprehensive wellbeing support (mental, financial, physical health) as well as a wide range of company benefits and employee programs
Apply Now
To apply, click the ‘Apply’ button and complete our online application process.
For confidential discussion please email : Ronnel.Britania@au.issworld.com.au
At ISS, we are proud to be an inclusive and diverse workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, culturally diverse backgrounds, and members of the LGBTIQA+ community.
We are committed to ethical employment, fair pay, and ensuring a safe, respectful environment for every employee.
Learn more about ISS in Australia and New Zealand at our website.
www.au.issworld.com
**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**