About the role
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Red Cat Adventures and Whitsundays Jet Ski Tours are our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer. We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About The Role
This role’s objective is to provide support to the Operations Manager on daily operational requirements ensuring efficient operations, compliance and communication flow. Working closely with the leadership team to implement initiatives that drive efficiencies and engagement and maintain our position as an award-winning industry leader. The role of the operations Coordinator will be a trusted partner to both internal teams and external stakeholders, proactively identifying opportunities for improvement, sharing insights and ensuring the daily administrative requirements remain at the highest standard.
Key Responsibilities will include
- Support daily operations by assisting the Operations Manager and coordinating activities across marine, tourism and shore-based teams to maintain operational continuity
- Coordinate workforce administration, including recruitment, onboarding, rosters, timesheets, leave requests, and collaboration with People & Culture and HSE teams
- Manage compliance, training and personnel records by maintaining qualifications, certifications, training databases, permit and licensing schedules, and related reporting requirements
- Maintain operational documentation and accountability systems, including action registers, vessel records, reports, and company and regulatory documentation
- Coordinate operational resources and continuous improvement, including purchasing, inventory, uniforms, equipment, consumables, stakeholder communication, WHS compliance, and support for team objectives
About You
You are a highly organised and proactive administration professional with experience supporting operations in a fast-paced marine, tourism, or similar environment. You bring strong attention to detail, excellent communication skills, and the ability to coordinate multiple priorities across operational teams. With an understanding of compliance, workforce administration, and operational systems, you are confident managing records, rosters, training requirements, documentation, and stakeholder communication while contributing positively to continuous improvement.
To be successful in this role you will bring
- Relevant experience in an operational administrative role, preferably within the marine or tourism industry, with an awareness of maritime compliance requirements.
- Strong organisational and time-management skills, with the ability to manage competing priorities, meet deadlines, and maintain accurate records.
- Excellent communication and stakeholder-management skills, with the confidence to work effectively with marine, tourism, shore-based, People & Culture, HSE, and external teams
- Confidence using technology and operational systems, including CRM systems, booking platforms, rostering and reporting software such as FareHarbor and Deputy, with the ability to learn new tools quickly.
Requirements
- Relevant qualifications in Business, Tourism, maritime or related discipline
- Awareness of the maritime compliance requirements desirable
- Proven ability in an operational administrative role preferably in the tourism industry
- Familiarity with CRM systems, booking platforms and reporting software ie fare harbor, deputy etc
Benefits
- Flexible working arrangements where operationally suitable
- Study Assistance Program to support your professional development
- Generous discounts on Journey Beyond travel and experiences
- Private Health Insurance discounts and Employee Assistance Program
- Career opportunities across Journey Beyond's diverse portfolio of brands and businesses
Ready to Start Your Next Adventure?
If you're passionate about delivering exceptional service apply now. Join us!