Operations & Logistics Manager

Position Summary: The Farm to Family (F2F) Operations & Logistics Manager is responsible for managing the F2F fresh produce program and F2F Procurement team members ensuring member satisfaction is a top priority while maintaining a high level of customer service to our new and existing donors/growers/shippers. The Operations & Logistics Manager will support continuous improvement of service processes, monitor partner performance, track key operational metrics, and serve as an escalation point to help ensure timely and reliable delivery of services to communities, we serve.

Responsibilities

• Manage day-to-day F2F program which includes:
• Verify Meal Connect on Feeding America National Organization (FANO) and place excess orders through it
• Manage moving produce for CA growers by making calls to food banks
• Managing produce offerings
• Daily review of the PO Status report
• Management of F2F workflow including frequent follow-up
• Monthly analysis of reports to support the achievement of established metrics
• Responsible for compliance with the Route Schedule and assisting with bi-annual routing meetings
• Mediate rejection between carriers, donors, and food banks to help minimize impact on existing relationships
• Handle complex issues that require 3rd party neutral reasoning
• Manage F2F portion of ERP (Enterprise Resourcing Planning system) making sure contacts, items, dimensions, etc. are accurate and maintained for carriers, shippers, and food banks
• Provide quarterly feedback to F2F Director to leverage organizational performance process and tools
• Increase produce sales and monitor the poundage report
• Interact with vendors and food bank staff responding to questions, fulfilling requests, resolving issues and review/approve produce bills
• Act as back up for Produce Coordinator in creating and scheduling forecast routes.
• Managing, Coaching/Training and Leading Procurement Team
• Some weekend and after-hour responsibilities to ensure continuous operations will be needed
• Travel up to 10%; occasional overnight for conferences, expos, food banks

Qualifications

• 3-5 yrs experience in logistics and operations support in a fast-paced environment
• Bachelor’s degree preferred
• Computer proficiency, specifically Microsoft Office, preferably NetSuite
• Quick learner and good listening skills
• Experience with managing direct reports with strong supervisory skills
• Attention to detail and accuracy
• Excellent professional written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships internal and externally
• Ability to multi-task and work in high volume, time-critical processing environment
• Good organizational and time management skills
• Handle difficult issues that arise to help resolve and provide fair resolution

Compensation: Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that California Food Banks™ expects to pay for this position is $76,846.64 - $88,373.64

Benefits: Comprehensive benefits package including generous employer-paid medical, dental, and vision plans; retirement program with employer contribution; life insurance; PTO, and more.