Operations Analyst

About Wahed

The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating true riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Description

• Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
• Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
• Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
• Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.
• Handle trade accounting, trade settlements, and investment transaction reconciliations.
• Identify operational issues, coordinate timely resolution, and escalate unresolved or critical matters to the relevant stakeholders.
• Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
• Prepare accurate weekly and month-end operational reports.
• Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
• Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.
• Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.
• Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.
• Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.

Job Specification

• Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role.
• Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.
• Knowledge of accounting entries and various accounting treatments.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to adapt to changing priorities while maintaining strong organizational skills.
• Excellent written and verbal communication skills.
• A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.